If the battery is dead, the liftgate cannot be unlocked and opened.
In this case, the liftgate can be unlocked by taking care of the dead battery situation.
Refer to Jump-Starting (Search).
If the liftgate cannot be unlocked even if the dead battery situation has been resolved, the electrical system may have a malfunction.
In this case, the liftgate can be opened using the following procedure as an emergency measure.
Wrap the end of a flathead screwdriver in a cloth and remove the cover on the interior surface of the liftgate using it.
(Without power liftgate)
Turn the lever to the right to unlock the liftgate.
(With power liftgate)
Push the liftgate while pressing the lever down.
After performing this emergency measure, have the vehicle inspected at an expert repairer, we recommend an Authorised Mazda Repairer as soon as possible.