Emergency call system

• The Emergency call system can be used when the ignition is switched ON.

• There are two ways the Emergency call system makes calls; automatically or manually.

• The Emergency call system may not make a connection under the following conditions or depending on the use environment. If the Emergency call system does not connect, make a call from another telephone such as the nearest available public telephone.

  • The vehicle is outside of a mobile phone network area

  • The vehicle is in a weak radio wave transmission environment (such as inside tunnels, underground parking areas, shadow of buildings, and mountain areas)

  • The vehicle does not receive an impact of a certain level or more even if an accident has occurred.

  • An extremely serious collision occurs resulting in damage to the Emergency call system.

  • The position information cannot be obtained when signals cannot be received from the GNSS satellites, however, voice calls are possible.

• When a voice call is made by the Emergency call system, the audio system is muted so that it does not interfere with the call.

• It may take some time for the call centre to respond after the Emergency call system first starts operating.

• If you are unable to respond to an operator's questions after the voice call begins, the operator may proceed with emergency procedures at their own discretion.

• Even if it is difficult for you to hear the operator's voice, your voice may be heard by the call centre. Continue explaining your circumstances.

• If the Emergency call system operates while you are making a call with your mobile phone using Bluetooth^® Hands-Free, the call may be interrupted.

• It may not be possible to receive a call using the Bluetooth^® Hands-Free normally while the Emergency call system is operating.

• A voice call with an operator may not be possible if the speaker or microphone is broken. If the speaker or microphone is broken, always have the vehicle inspected at an expert repairer (we recommend an Authorised Mazda Repairer).

• The Emergency call system may not operate normally outside of the following temperature range: If the Emergency call system does not operate normally, make a call from another telephone such as the nearest available public telephone.

  Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)

• There may be a difference between the position information sent to the call centre and the actual position of the vehicle where the call was made. Indicate landmarks around the position of the vehicle where the call is being made to the operator during the voice call.

• Automatic emergency calls cannot be cancelled by the user.

• The call centre will end an emergency call. The user cannot end the emergency call.

• If the vehicle receives an impact of a certain level or more in a collision, an automatic call is made even if the air bags do not deploy.

• If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre. Redialing cannot be cancelled.

• Only make calls manually for conditions requiring urgent treatment such as illness or serious injury.

• When making emergency calls manually, stop the vehicle in a safe location before making the call.

• The call centre will end an emergency call. The user cannot end the emergency call.

• If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre.

If a call to the call centre does not connect even though the indicator light shows a call is possible, make a call to the police or other authority by means other than the Emergency call system.