Mazda ERA-GLONASS

Mazda ERA-GLONASS (Some Models)

Mazda ERA-GLONASS (Some Models)

Mazda ERA-GLONASS

When an emergency situation such as an accident or sudden illness occurs, the Mazda ERA-GLONASS dials the call centre automatically or the user can make a call to the call centre manually to enable a voice call.

The system operates automatically when the vehicle receives an impact of a certain level or more in a collision, or it can be operated manually using the Emergency call switch if an emergency situation arises such as sudden illness.

The call centre operator confirms the status via the voice call, confirms the vehicle's position information using the GNSS*1, and calls the police or emergency services.

  1. GNSS, short for “Global Navigation Satellite System”, is a system that obtains the vehicle's current location by receiving radio waves emitted from the GNSS satellites to the ground.

Component Parts of Mazda ERA-GLONASS

 

  1. Emergency call switch

  2. Microphone, Speaker

  3. Aerial

 

When using the Mazda ERA-GLONASS, keep medical devices such as an implanted heart pacemaker or defibrillator about 22 cm (8.7 in) or more away from the vehicle's aerial:

Otherwise, the operation of the medical device may be affected by radio waves.

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Flow of Mazda ERA-GLONASS

 

  • Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become damaged and may not function in an emergency.

  • The Mazda ERA-GLONASS has a special built-in battery so that it can operate even if the power supply from the vehicle is cut such as in an accident.

    Heed the following cautions. If the Mazda ERA-GLONASS is not used correctly it may not operate.

    • The built-in battery is not a rechargeable type battery. Do not attempt to recharge the battery.

    • The built-in battery life is 3 years. Have the built-in battery replaced at an Authorised Mazda Repairer periodically.

    • If the built-in battery power is low due to natural discharge and the system determines that there is a problem, the Mazda ERA-GLONASS cannot be used. If the system determines that there is a problem, the indicator light (red) in the Emergency call switch turns on to notify the driver. Have the vehicle inspected at an Authorised Mazda Repairer. Refer to Indicator light/Beep sound (Search).

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  • The Mazda ERA-GLONASS can be used when the ignition is switched ON.

  • There are two ways the Mazda ERA-GLONASS makes calls; automatically or manually.

  • The Mazda ERA-GLONASS may not make a connection under the following conditions or depending on the use environment. If the Mazda ERA-GLONASS does not connect, make a call from another telephone such as the nearest available public telephone.

    • The vehicle is outside of a mobile phone network area

    • The vehicle is in a weak radio wave transmission environment (such as inside tunnels, underground parking areas, shadow of buildings, and mountain areas)

    • The vehicle does not receive an impact of a certain level or more even if an accident has occurred.

    • An extremely serious collision occurs resulting in damage to the Mazda ERA-GLONASS.

    • The position information cannot be obtained when signals cannot be received from the GNSS satellites, however, voice calls are possible.

  • When a voice call is made by the Mazda ERA-GLONASS, the audio system is muted so that it does not interfere with the call.

  • It may take some time for the call centre to respond after the Mazda ERA-GLONASS first starts operating.

  • If you are unable to respond to an operator's questions after the voice call begins, the operator may proceed with emergency procedures at their own discretion.

  • Even if it is difficult for you to hear the operator's voice, your voice may be heard by the call centre. Continue explaining your circumstances.

  • If the Mazda ERA-GLONASS operates while you are making a call with your mobile phone using Bluetooth® Hands-Free, the call may be interrupted.

  • It may not be possible to receive a call using the Bluetooth® Hands-Free normally while the Mazda ERA-GLONASS is operating.

  • A voice call with an operator may not be possible if the speaker or microphone is broken. If the speaker or microphone is broken, always have the vehicle inspected at an Authorised Mazda Repairer.

  • The Mazda ERA-GLONASS may not operate normally outside of the following temperature range: If the Mazda ERA-GLONASS does not operate normally, make a call from another telephone such as the nearest available public telephone.

    Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)

  • There may be a difference between the position information sent to the call centre and the actual position of the vehicle where the call was made. Indicate landmarks around the position of the vehicle where the call is being made to the operator during the voice call.

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Automatic emergency calls

If the vehicle receives an impact of a certain level or more in a collision, vehicle information is automatically sent to the call centre.

When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the voice call with the call centre starts.

 

If an automatic call is made, the built-in battery power may be depleted and emergency calls may not be possible in the event that an emergency occurs again. After an automatic emergency call has been made, have the built-in battery replaced by an Authorised Mazda Repairer.

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  • Automatic emergency calls cannot be cancelled by the user.

  • The call centre will end an emergency call. The user cannot end the emergency call.

  • If the vehicle receives an impact of a certain level or more in a collision, an automatic call is made even if the air bags do not deploy.

  • If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre. Redialing cannot be cancelled.

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  1. If the vehicle receives an impact of a certain level or more in a collision, the Mazda ERA-GLONASS begins operating automatically.

  2. The indicator light (green) on the Emergency call switch flashes slowly (0.5 second intervals) and the call is made to the call centre.

    1. Green

  3. When the connection is established with the call centre, the indicator light (green) flashes somewhat quickly (0.3 second intervals) and the beep sounds simultaneously, and the transmission of the vehicle information begins.

  4. When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the beep sounds and the voice call with the call centre starts.

  5. If the connection fails, the indicator light (red) turns on and the indicator light (green) flashes quickly (0.15 second intervals) and the beep sounds simultaneously.

    In this case, make a manual connection using the Emergency call switch because an automatic connection is not possible.

    1. Red (Turns on)

    2. Green (Flashes)

Manual emergency calls

With the ignition switched ON, long-press the Emergency call switch and after releasing your finger from the switch, the vehicle information is automatically transmitted to the call centre.

When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the voice call with the call centre starts.

 

  • Only make calls manually for conditions requiring urgent treatment such as illness or serious injury.

  • When making emergency calls manually, stop the vehicle in a safe location before making the call.

  • The call centre will end an emergency call. The user cannot end the emergency call.

  • If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre. To cancel the redialing, refer to Manual emergency call cancellation.

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  1. Make sure that the ignition is switched ON.

  2. Long-press the Emergency call switch on the overhead console and then release your finger from the switch.

    1. Emergency call switch

  3. The indicator light (green) on the Emergency call switch flashes slowly (0.5 second intervals) and the call is made to the call centre.

    1. Green

  4. When the connection is established with the call centre, the indicator light (green) flashes somewhat quickly (0.3 second intervals) and the beep sounds simultaneously, and the transmission of the vehicle information begins.

  5. When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the beep sounds and the voice call with the call centre starts.

  6. If the connection fails, the indicator light (red) turns on and the indicator light (green) flashes quickly (0.15 second intervals), and the beep sounds simultaneously.

    Make a manual emergency call again.

    1. Red (Turns on)

    2. Green (Flashes)

 

If a call to the call centre does not connect even though the indicator light shows a call is possible, make a call to the police or other authority by means other than the Mazda ERA-GLONASS.

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Manual emergency call cancellation

A manual emergency call can be cancelled even after the Emergency call switch has been pressed by pressing the switch again, as long as the call with the call centre has not begun. If the call cannot be cancelled and the call with the call centre has begun, tell the operator that the call is mistaken.

Indicator Light/Beep Sound

The indicator light turns on/flashes and beep sounds are activated to notify the driver of the system operation status or if there is a problem with the system.

Status

Indicator light

Beep sound status

On/flashing conditions

Green

Red

Flash interval

Diagnosis

Turns on

Turns on

―

―

When the ignition is switched ON, it turns on and then turns off after a few seconds.

 

A manual emergency call is not possible during diagnosis.

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Normal

Turns off

Turns off

―

―

The system is operating normally.

Malfunction

Turns off

Turns on

―

3 beeps

(Slow intermittent sound)

  • A system malfunction is detected.

  • The remaining power of the built-in battery is low.

 

If the indicator light (red) remains on constantly, the system will not operate normally. Have the vehicle inspected at an expert repairer (we recommend an Authorised Mazda Repairer) as soon as possible.

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Call being made with call centre

Flashes

Turns off

Slow

(0.5 second intervals)

The beep does not sound, but the ringback tone can be heard.

An emergency call is being made by the Mazda ERA-GLONASS.

Vehicle information is being transmitted

Flashes

Turns off

Somewhat quick

(0.3 second intervals)

Continuous intermittent sound

Vehicle information is being transmitted to the call centre.

Start of voice call

Turns on

Turns off

―

1 beep

During a voice call with the call centre.

During voice call

Turns on

Turns off

―

―

Connection failure

Flashes

Turns on

Quick

(0.15 second intervals)

3 beeps

(Fast intermittent sound)

When an emergency call fails to connect.

Test Mode

The test mode function makes sure that the Mazda ERA-GLONASS can operate normally.

Have your vehicle tested at an Authorised Mazda Repairer when performing the test mode.

Method to start test mode

Switch the ignition ON while the parking brake is applied, and wait 2 minutes with the vehicle stopped.

After that, perform the following procedure.

After the procedure is completed, the test mode is performed in the following order automatically.

  1. Procedure is completed

  2. Switch to test mode

  3. Call is placed to call centre

  4. Vehicle information is sent

  5. Start of voice call

  6. Voice guidance from the call centre is played

 

Communication with the call centre may fail if the reception is poor. Perform the test mode in a location with good reception.

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The test mode finishes automatically.

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