Emergency Call System

Emergency Call System (Some Models)

Emergency Call System

When an emergency situation such as an accident or sudden illness occurs, the Emergency call system dials the call centre automatically or the user can make a call to the call centre manually to enable a voice call.

The system operates automatically when the vehicle receives an impact of a certain level or more in a collision, or it can be operated manually using the Emergency call switch if an emergency situation arises such as sudden illness.

The call centre operator confirms the status via the voice call, confirms the vehicle's position information using the GNSS^*1, and calls the police or emergency services.

GNSS, short for “Global Navigation Satellite System”, is a system that obtains the vehicle's current location by receiving radio waves emitted from the GNSS satellites to the ground.

Handling of Data in Accordance with Laws and Regulations

DESCRIPTION OF THE Emergency call system IN-VEHICLE SYSTEM

The 112-based Emergency call system service is a public service of general interest and is accessible free of charge.
The 112-based Emergency call system in-vehicle system is activated by default. It is activated automatically by means of in-vehicle sensors in the event of a severe accident.
The 112-based Emergency call system in-vehicle system can also be triggered manually.
In the event of a critical system failure that would disable the 112-based Emergency call system in-vehicle system, the following warning will be given to the occupants of the vehicle:
If a problem occurs with the Emergency call system, the indicator light on the Emergency call switch turns on in red and a beep sound is activated 3 times.

Thereafter, if the indicator light remains turned on in red, the system will not operate normally in an emergency. Have the vehicle inspected at an Authorised Mazda Repairer as soon as possible.

INFORMATION ON DATA PROCESSING

Any processing of personal data through the 112-based Emergency call system in-vehicle system shall comply with the personal data protection rules provided for in Directives 95/46/EC(1) and 2002/58/EC(2) of the European Parliament and of the Council, and in particular, shall be based on the necessity to protect the vital interests of the individuals in accordance with Article 7(d) of Directive 95/46/EC(3).
Processing of such data is strictly limited to the purpose of handling the Emergency call system to the single European emergency number 112.

Types of data and its recipients

The 112-based Emergency call system in-vehicle system may collect and process only the following data:
Vehicle Identification Number
Vehicle type (passenger vehicle or light commercial vehicle)
Vehicle propulsion storage type (petrol/diesel/CNG/LPG/electric/hydrogen)
Vehicle last three locations and direction of travel
Log file of the automatic activation of the system and its timestamp
Recipients of data processed by the 112-based Emergency call system in-vehicle system are the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, to first receive and handle emergency calls (Emergency call system) to the single European emergency number 112.

Arrangements for data processing

The 112-based Emergency call system in-vehicle system is designed in such a way as to ensure that the data contained in the system memory is not available outside the system before an Emergency call system is triggered.
The 112-based Emergency call system in-vehicle system is designed in such a way as to ensure that it is not traceable and not subject to any constant tracking in its normal operation status.
The 112-based Emergency call system in-vehicle system is designed in such a way as to ensure that data in the system internal memory is automatically and continuously removed.
The vehicle location data is constantly overwritten in the internal memory of the system so as always to keep maximum of the last three up-to-date locations of the vehicle necessary for the normal functioning of the system.
The log of activity data in the 112-based Emergency call system in-vehicle system is kept for no longer than necessary for attaining the purpose of handling the Emergency call system and in any case not beyond 13 hours from the moment an Emergency call system was initiated.

Modalities for exercising data subject's rights

The data subject (the vehicle's owner) has a right of access to data and as appropriate to request the rectification, erasure or blocking of data, concerning him or her, the processing of which does not comply with the provisions of Directive 95/46/EC. Any third parties to whom the data have been disclosed have to be notified of such rectification, erasure or blocking carried out in compliance with this Directive, unless it proves impossible or involves a disproportionate effort.
The data subject has a right to complain to the competent data protection authority if he or she considers that his or her rights have been infringed as a result of the processing of his or her personal data.

(For Europe)

Contact service responsible for handling access requests:

Please contact your local Mazda Organisation for data protection requests. Contact details related thereto are listed in the Privacy Statement which you find on your country-specific webpage.

Please visit “https://www.mazdamotors.eu” to find your country-specific webpage.

Component Parts of Emergency Call System

Emergency call switch
Microphone, Speaker
Aerial

When using the emergency call system, keep medical devices such as an implanted heart pacemaker or defibrillator about 22 cm (8.7 in) or more away from the vehicle's aerial:

Otherwise, the operation of the medical device may be affected by radio waves.

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Flow of Emergency Call System

Do not disassemble the Emergency call system. Otherwise, it could become damaged and may not function in an emergency.
The Emergency call system has a special built-in battery so that it can operate even if the power supply from the vehicle is cut such as in an accident.

Heed the following cautions. If the Emergency call system is not used correctly it may not operate.
- The built-in battery is not a rechargeable type battery. Do not attempt to recharge the battery.
- The built-in battery life is 3 years. Have the built-in battery replaced at an expert repairer (we recommend an Authorised Mazda Repairer) periodically.
- If the built-in battery power is low due to natural discharge and the system determines that there is a problem, the Emergency call system cannot be used. If the system determines that there is a problem, the indicator light (red) in the Emergency call switch turns on to notify the driver. Have the vehicle inspected at an expert repairer (we recommend an Authorised Mazda Repairer). Refer to Indicator light/Beep sound (Search).

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The Emergency call system can be used when the ignition is switched ON.
There are two ways the Emergency call system makes calls; automatically or manually.
The Emergency call system may not make a connection under the following conditions or depending on the use environment. If the Emergency call system does not connect, make a call from another telephone such as the nearest available public telephone.
- The vehicle is outside of a mobile phone network area
- The vehicle is in a weak radio wave transmission environment (such as inside tunnels, underground parking areas, shadow of buildings, and mountain areas)
- The vehicle does not receive an impact of a certain level or more even if an accident has occurred.
- An extremely serious collision occurs resulting in damage to the Emergency call system.
- The position information cannot be obtained when signals cannot be received from the GNSS satellites, however, voice calls are possible.
When a voice call is made by the Emergency call system, the audio system is muted so that it does not interfere with the call.
It may take some time for the call centre to respond after the Emergency call system first starts operating.
If you are unable to respond to an operator's questions after the voice call begins, the operator may proceed with emergency procedures at their own discretion.
Even if it is difficult for you to hear the operator's voice, your voice may be heard by the call centre. Continue explaining your circumstances.
If the Emergency call system operates while you are making a call with your mobile phone using Bluetooth^® Hands-Free, the call may be interrupted.
It may not be possible to receive a call using the Bluetooth^® Hands-Free normally while the Emergency call system is operating.
A voice call with an operator may not be possible if the speaker or microphone is broken. If the speaker or microphone is broken, always have the vehicle inspected at an expert repairer (we recommend an Authorised Mazda Repairer).
The Emergency call system may not operate normally outside of the following temperature range: If the Emergency call system does not operate normally, make a call from another telephone such as the nearest available public telephone.

Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
There may be a difference between the position information sent to the call centre and the actual position of the vehicle where the call was made. Indicate landmarks around the position of the vehicle where the call is being made to the operator during the voice call.

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Automatic emergency calls

If the vehicle receives an impact of a certain level or more in a collision, vehicle information is automatically sent to the call centre.

When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the voice call with the call centre starts.

If an automatic call is made, the built-in battery power may be depleted and emergency calls may not be possible in the event that an emergency occurs again. After an automatic emergency call has been made, have the built-in battery replaced by an expert repairer (we recommend an Authorised Mazda Repairer).

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Automatic emergency calls cannot be cancelled by the user.
The call centre will end an emergency call. The user cannot end the emergency call.
If the vehicle receives an impact of a certain level or more in a collision, an automatic call is made even if the air bags do not deploy.
If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre. Redialing cannot be cancelled.

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If the vehicle receives an impact of a certain level or more in a collision, the Emergency call system begins operating automatically.
The indicator light (green) on the Emergency call switch flashes slowly (0.5 second intervals) and the call is made to the call centre.
1. Green
When the connection is established with the call centre, the indicator light (green) flashes somewhat quickly (0.3 second intervals) and the transmission of the vehicle information begins.
When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the beep sounds and the voice call with the call centre starts.
If the connection fails, the indicator light (red) turns on and the indicator light (green) flashes quickly (0.15 second intervals) and the beep sounds simultaneously.

In this case, make a manual connection using the Emergency call switch because an automatic connection is not possible.
1. Red (Turns on)
2. Green (Flashes)

Manual emergency calls

With the ignition switched ON, long-press the Emergency call switch and after releasing your finger from the switch, the vehicle information is automatically transmitted to the call centre.

When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the voice call with the call centre starts.

Only make calls manually for conditions requiring urgent treatment such as illness or serious injury.
When making emergency calls manually, stop the vehicle in a safe location before making the call.
The call centre will end an emergency call. The user cannot end the emergency call.
If a call is disconnected or a call cannot be made to the call centre correctly, an automatic call is made again to the call centre.

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Make sure that the ignition is switched ON.
Long-press the Emergency call switch on the overhead console and then release your finger from the switch.
1. Emergency call switch
The indicator light (green) on the Emergency call switch flashes slowly (0.5 second intervals) and the call is made to the call centre.
1. Green
When the connection is established with the call centre, the indicator light (green) flashes somewhat quickly (0.3 second intervals) and the transmission of the vehicle information begins.
When the transmission of the vehicle information is completed or about 20 seconds have elapsed since the transmission began, the beep sounds and the voice call with the call centre starts.
If the connection fails, the indicator light (red) turns on and the indicator light (green) flashes quickly (0.15 second intervals), and the beep sounds simultaneously.

Make a manual emergency call again.
1. Red (Turns on)
2. Green (Flashes)

If a call to the call centre does not connect even though the indicator light shows a call is possible, make a call to the police or other authority by means other than the Emergency call system.

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Indicator Light/Beep Sound

The indicator light turns on/flashes and beep sounds are activated to notify the driver of the system operation status or if there is a problem with the system.

Status	Indicator light			Beep sound status	On/flashing conditions
Status	Green	Red	Flash interval	Beep sound status	On/flashing conditions
Diagnosis	Turns on	Turns on	―	―	When the ignition is switched ON, it turns on and then turns off after a few seconds. A manual emergency call is not possible during diagnosis. Close Note View Note
Normal	Turns off	Turns off	―	―	The system is operating normally.
Malfunction	Turns off	Turns on	―	3 beeps (Slow intermittent sound)	A system malfunction is detected. The remaining power of the built-in battery is low. If the indicator light (red) remains on constantly, the system will not operate normally. Have the vehicle inspected at an expert repairer (we recommend an Authorised Mazda Repairer) as soon as possible. Close Caution View Caution
Call being made with call centre	Flashes	Turns off	Slow (0.5 second intervals)	The beep does not sound, but the ringback tone can be heard.	An emergency call is being made by the Emergency call system.
Vehicle information is being transmitted	Flashes	Turns off	Somewhat quick (0.3 second intervals)	―	Vehicle information is being transmitted to the call centre.
Start of voice call	Turns on	Turns off	―	1 beep	During a voice call with the call centre.
During voice call	Turns on	Turns off	―	―	During a voice call with the call centre.
Connection failure	Flashes	Turns on	Quick (0.15 second intervals)	3 beeps (Fast intermittent sound)	When an emergency call fails to connect.